Network Monitoring Services

Standard Network Monitoring Services (SNMS):

Corporate Data & Voice Solutions will remotely monitor the health of your entire network for a low monthly fee.  Since our unique monitoring service is geared toward alerting our staff before problems occur, in most cases problems will be resolved before a single user experiences any disruption of service.  In the event a problem does arise that could not be prevented, a staff member will phone the customer to inform them of the situation.  At that point, the customer can determine the severity of the impact on their business and authorize the level of service our engineer is to respond under.

    Response Levels:

        Remote - Remote response within 4 hours.

        Standard - Onsite response within the next business day.

        Priority -  Onsite response within 8 hours.

        Emergency - Onsite response within 4 hours.

Enhanced Network Monitoring Services (ENMS):

Only SNS customers have the privilege of signing up for this level of service.  Corporate Data & Voice Solutions.  will remotely monitor the health of your entire network for a low monthly fee.  Since our unique monitoring service is geared toward alerting our staff before problems occur, in most cases problems will be resolved before a single user experiences any disruption of service.  In the event a problem does arise that could not be prevented, our staff members will make every attempt to resolve the issue remotely, inclusive of the monitoring fee. 

In the event a problem cannot be resolved remotely, it will be escalated to a member of management to verify that everything possible has been tried to resolve the issue.  Once the staff member has a signoff, they are authorized to call the customer and inform them that an onsite visit is necessary.  At that point, the customer can determine the severity of the impact on their business and authorize the level of service our engineer is to respond under.